Terms of Service

Opulent CRM is provided by Opulent Mass LLC, a limited liability company (“we”, “us”, Opulent Mass LLC). When you subscribe to or use Opulent CRM, you are contracting with Opulent Mass LLC. Written notices to us can be sent to support@opulentcrm.app.

These terms govern use of the platform by a subscribing organization and every user granted access under that organization's membership. By creating an account, subscribing, or continuing to use the service you agree to these terms. The person who accepts them must be of legal age and, where subscribing for a business, authorized to bind that organization. Account credentials must be kept confidential, and the organization is responsible for activity under its accounts and for keeping its billing and contact details accurate.

One subscription: $55 per active paid seat, per month, with every core CRM feature included. There are no feature tiers and no core capability behind an upgrade. Prices may change with advance notice before a renewal term.

A paid seat is an active internal user who can use internal CRM capabilities: representatives, managers, inside sales, and organization administrators or owners using internal features. Pending invitations, deactivated users, external professional portal users, appointment approvers, public form respondents, and our support staff are not billed.

Seats can be added or removed at any time; changes are prorated against the current billing period. Seat count, subscription status and price are determined by our servers from the payment provider, not by the browser.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle.com provides all customer service inquiries and handles returns.

Payment, billing, applicable taxes, invoicing, cancellation and refund mechanics are therefore governed by the Paddle.com Buyer Terms. You can manage your payment method, receipts and invoices at paddle.net or from the billing area inside the application.

Subscriptions renew monthly until canceled. If a payment fails we will attempt recovery and provide a grace period before access is restricted. Cancellation stops future renewals and access continues until the end of the period already paid for; a retention window then follows during which data can be exported before deletion.

We offer a 30-day money-back guarantee. Request a refund within 30 days of the order date at paddle.net or by emailing support@opulentcrm.app. Full details, including how prorated seat credits work, are in our Refund Policy.

Telecommunications capabilities — in-app SMS, dedicated numbers, programmable calling, recording and transcription — are not part of the core subscription and are not currently offered or priced. If they are offered later, they require an organization owner to subscribe explicitly.

Opulent Mass LLC owns and retains all rights in the platform, including its software, interfaces, documentation, branding and any improvements to them. Subject to these terms and payment of applicable fees, we grant your organization a limited, non-exclusive, non-transferable, revocable right to use the service for its own internal business purposes for the subscription term.

You may not copy, resell, redistribute or sublicense the service, reverse engineer or attempt to derive its source code, circumvent technical or usage limits, or use it to build a competing product.

The organization owns the records it enters. We process them to provide the service and do not sell them. Each organization is responsible for having the right to store and contact the people in its records, and for its own consent and suppression obligations.

Use is subject to the Acceptable Use Policy. Serious or repeated violations may result in suspension.

We aim to keep the service available and to respond to support requests promptly during business hours. The service is provided without any guarantee of uninterrupted or error-free operation, and we do not offer a contractual uptime commitment. Maintenance, third-party provider failures and factors outside our reasonable control can interrupt access.

We may suspend access for non-payment after the grace period, for acceptable-use violations, or where continued access threatens the security of other organizations. An organization may terminate at any time by canceling.

To the fullest extent permitted by law, the service is provided “as is” and “as available”, and Opulent Mass LLC disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet every requirement or that data supplied by third-party mapping, enrichment or email providers is accurate.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or lost goodwill. Our total aggregate liability arising out of or related to the service is limited to the subscription fees paid by your organization in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Your organization will indemnify Opulent Mass LLC against third-party claims arising from the records it enters, the messages it sends through the platform, its unlawful use of the service, or its breach of these terms or the Acceptable Use Policy.

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Georgia have exclusive jurisdiction over disputes, except that either party may seek injunctive relief where necessary to protect its intellectual property or data. Your organization may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets. Material changes to these terms will be notified in advance by email or in the application.

Questions about these terms: support@opulentcrm.app.