Refund and Cancellation Policy

Opulent CRM is a subscription software service offered by Opulent Mass LLC. The subscription is $55 per active paid seat, per month. This policy explains how cancellation works, how to request a refund, and how approved refunds are returned.

Opulent Mass LLC is the seller and merchant for all Opulent CRM orders, and is responsible for billing, invoicing, applicable taxes and refunds. Stripe is our payment processor: it processes card payments and returns approved refunds to the original payment method on our instruction.

Subscriptions renew automatically according to the billing period selected at checkout, and each renewal is charged to the payment method on file until the subscription is canceled.

You may cancel future renewals at any time through the billing-management process available to you: the billing area inside Opulent CRM, the link in your receipt email, or by emailing support@opulentcrm.app.

Cancellation stops future renewal charges. It does not automatically reverse a payment that has already completed. Access continues until the end of the period already paid for.

You may request a full or partial refund of a completed charge by emailing support@opulentcrm.app, using the email address on the order.

Please include the following information with your request:

• Your name
• The account email address
• Your organization name
• The transaction or invoice information for the charge
• The reason for the request

Refund requests must be submitted within 30 days of the date of the charge you are asking us to refund. We will still consider requests submitted outside that period in good faith, and we always honor refund rights required by applicable law.

Approved refunds are sent to the original payment method used for the charge. Opulent Mass LLC approves and issues the refund, and Stripe returns the funds as our payment processor, so timing may depend on Stripe and on your bank or card issuer.

Seats can be added or deactivated at any time. Adding a seat mid-period is charged prorated to the day, and deactivating a seat credits the unused portion of that seat against your account. These prorated adjustments happen automatically and do not require a refund request.

Nothing in this policy limits or excludes any refund or cancellation right you have under applicable law.

For anything unclear about a charge, credit or refund — including duplicate charges or a charge you do not recognize — email support@opulentcrm.app.